Protect Customer Data

Customer Data Protection

Your customers trust you with sensitive information:

• Personal details - Names, addresses, phone numbers
• Payment information - Card numbers (tokenized by Shopify)
• Order history - Purchase patterns and preferences
• Account credentials - Emails and passwords

Protecting this data is both ethical and legally required.

Data Protection Threats

Credential Stuffing

Attackers use leaked passwords:

• Try username/password combinations
• Access customer accounts
• Steal stored information
• Make unauthorized purchases

Account Takeover

Once in an account:

• Change account details
• Access order history
• Use saved payment methods
• Steal personal information

Data Scraping

Automated collection of:

• Customer reviews (with names)
• Public-facing information
• Email addresses
• Any exposed data

Phishing Attacks

Tricking customers into revealing data:

• Fake emails from “your store”
• Clone sites stealing logins
• Social engineering

Protection Layers

Block Malicious Traffic

Prevent attackers from reaching your store:

VPN/Proxy Blocking

• Blocks anonymized attack traffic
• Reduces credential stuffing attempts
• Stops most automated attacks

Geographic Blocking

• Limit to customer regions
• Block high-risk countries
• Reduce attack surface

Data Center Blocking

• Stop bot infrastructure
• Prevent automated attacks
• Block credential stuffing tools

Email Security

Prevent phishing using your brand:

Authentication Monitoring

• SPF/DKIM/DMARC status
• Spoofing detection
• Email deliverability

Phishing Analysis

• Forward suspicious emails
• Identify threats
• Protect customers

SSL Monitoring

Ensure secure connections:

• Certificate validity
• Configuration security
• Trust indicators

Implementation

Enable Traffic Blocking

1. Open SecurEcommerce
2. Configure VPN/Proxy Blocking
3. Enable Geographic Blocking
4. Set up ISP/Data Center Blocking
5. Save settings

Set Up Email Protection

1. Navigate to Email Security
2. Add your domain
3. Review authentication status
4. Set up alerts

SSL Monitoring

1. Go to SSL Monitoring
2. Verify certificate status
3. Configure expiration alerts

Shopify’s Built-In Protection

Shopify provides baseline protection:

• PCI DSS compliance
• Tokenized payment storage
• SSL for all stores
• Regular security updates

SecurEcommerce adds additional layers.

Best Practices

Access Control

• Strong password requirements
• Account lockout after failures
• Suspicious login alerts (Shopify feature)

Data Minimization

• Only collect necessary data
• Clear data retention policies
• Regular data cleanup

Customer Education

• Password recommendations
• Phishing awareness
• Account security tips

Incident Preparation

• Response plan ready
• Contact information current
• Legal requirements known

Responding to Data Concerns

If Account Compromise Suspected

1. Reset affected passwords
2. Review recent account activity
3. Check for unauthorized changes
4. Notify customer

If Phishing Reported

1. Analyze the email
2. Warn customers if widespread
3. Strengthen email authentication
4. Report the phishing

If Data Breach Occurs

1. Follow legal notification requirements
2. Assess scope and impact
3. Implement additional protections
4. Document everything

Regulatory Compliance

Customer data protection may involve:

• GDPR - EU customer data
• CCPA - California residents
• Other regulations - Industry or region specific

Consult legal counsel for compliance requirements.