Having Security Issues?
Find the problem you're experiencing and learn how to fix it. Each page explains the issue and shows you the solution.
Find Your Problem
Select the issue that best describes what you're experiencing. We'll show you the cause and solution.
Someone Copied My Shopify Store
Discovered a clone of your store? Learn what to do when scammers copy your website and how to prevent it happening again.
- • Customers complaining about orders they didn't place with you
- • Seeing your product images on unknown websites
Too Many Chargebacks
High chargeback rates threaten your payment processing. Learn how blocking can reduce fraud-related chargebacks.
- • Chargeback rate above 1%
- • Payment processor warnings
Bots Are Buying All My Inventory
Products sell out in seconds to bots, leaving real customers frustrated. Learn how to fight inventory hoarding.
- • Products sell out in seconds
- • Real customers complain they can't buy
Getting Fraud From Certain Countries
Experiencing high fraud rates from specific regions? Learn how geographic blocking can reduce chargebacks and fraud.
- • High chargeback rate from specific countries
- • Orders from regions you don't ship to
Customers Are Reporting Scam Emails From My Brand
Receiving complaints about scam emails that appear to come from your store? Learn how to stop email spoofing.
- • Customers forwarding suspicious emails 'from you'
- • Reports of phishing attempts using your brand
SSL Certificate Problems
SSL warnings scaring customers away? Learn about common SSL issues and how to monitor certificate health.
- • Browser showing 'not secure' warning
- • SSL certificate expiration notices
Customers Can't Complete Checkout
Legitimate customers being blocked at checkout? Learn how to balance security with customer access.
- • Customer complaints about being blocked
- • Sales from certain regions dropping
My Emails Are Going to Spam
Customer emails landing in spam? It might be an authentication issue. Learn how to fix email deliverability.
- • Customers say they didn't receive emails
- • Order confirmations going to spam
Getting Fake or Fraudulent Orders
Receiving orders that never pay out or result in chargebacks? Learn to identify and prevent fake orders.
- • Orders with mismatched billing/shipping
- • High-value orders from new customers
Getting Bad Reviews Because of Scam Sites
Customers leaving negative reviews after being scammed by clone sites? Learn how to respond and prevent.
- • Negative reviews mentioning issues you can't explain
- • Complaints about orders you have no record of
My Analytics Look Wrong
Bot traffic and fake visitors corrupting your analytics? Learn how to get cleaner data.
- • Unusual traffic spikes with no sales
- • Very high bounce rates
Customers Don't Trust My Store
Visitors leaving without buying due to trust concerns? Learn how to build credibility and confidence.
- • High bounce rate on product pages
- • Cart abandonment at checkout
Competitors Are Stealing My Content
Finding your product images and descriptions on competitor sites? Learn how to protect your content from theft.
- • Your product images appearing on competitor sites
- • Finding your descriptions elsewhere word-for-word
My Images Are Appearing Everywhere
Finding your product photos on competitor sites and marketplaces? Learn how to protect and respond.
- • Your photos on competitor websites
- • Images on marketplace listings
People Are Abusing My Promotions
Discount codes being shared, new customer offers exploited? Learn how to protect your promotional budget.
- • Discount codes spreading beyond intended audience
- • Same person using new customer offers repeatedly
VPN Users Are Causing Problems
Experiencing fraud, promotional abuse, or policy violations from VPN traffic? Learn when and how to block VPN users.
- • High fraud rate from VPN connections
- • Promotional codes being abused
Not Sure What's Wrong?
If you're experiencing unusual behavior but aren't sure what's causing it, install SecurEcommerce. Our dashboard will analyze your store and identify any security issues automatically.
Scan My StoreLet Us Fix It For You
Stop troubleshooting on your own. SecurEcommerce automatically detects and prevents security problems so you can focus on your business.