Having Security Issues?
Find the problem you're experiencing and learn how to fix it. Each page explains the issue and shows you the solution.
Find Your Problem
Select the issue that best describes what you're experiencing. We'll show you the cause and solution.
Someone Copied My Shopify Store
Discovered a clone of your store? Learn what to do when scammers copy your website and how to prevent it happening again.
- • Customers complaining about orders they didn't place with you
- • Seeing your product images on unknown websites
Too Many Chargebacks
A chargeback rate above 1% puts your payment processing at risk. Block high-fraud traffic sources before your processor shuts you down.
- • Chargeback rate above 1%
- • Payment processor warnings
Shopify Abandoned Cart Bots: How to Identify and Stop Them
Bots creating fake abandoned carts are wasting your marketing budget and skewing analytics. Learn how to identify and block abandoned cart bot attacks.
- • Abandoned cart rate suddenly increased dramatically
- • Cart recovery emails getting low open rates
Bots Are Buying All My Inventory
Products sell out in seconds to bots, leaving real customers frustrated. Learn how to fight inventory hoarding.
- • Products sell out in seconds
- • Real customers complain they can't buy
Getting Fraud From Certain Countries
Experiencing high fraud rates from specific regions? Learn how geographic blocking can reduce chargebacks and fraud.
- • High chargeback rate from specific countries
- • Orders from regions you don't ship to
Customers Are Reporting Scam Emails From My Brand
Receiving complaints about scam emails that appear to come from your store? Learn how to stop email spoofing.
- • Customers forwarding suspicious emails 'from you'
- • Reports of phishing attempts using your brand
SSL Certificate Problems
An expired or misconfigured SSL certificate triggers browser warnings that kill conversions instantly. Monitor certificate health before it costs you sales.
- • Browser showing 'not secure' warning
- • SSL certificate expiration notices
Customers Can't Complete Checkout
Security rules blocking real customers at checkout means lost revenue. Fine-tune your blocking settings to stop fraud without turning away legitimate buyers.
- • Customer complaints about being blocked
- • Sales from certain regions dropping
Getting Fake or Fraudulent Orders
Receiving orders that never pay out or result in chargebacks? Learn to identify and prevent fake orders.
- • Orders with mismatched billing/shipping
- • High-value orders from new customers
My Emails Are Going to Spam
Order confirmations and marketing emails landing in spam cost you sales and support hours. Fix your SPF, DKIM, and DMARC to reach the inbox.
- • Customers say they didn't receive emails
- • Order confirmations going to spam
Getting Bad Reviews Because of Scam Sites
Customers leaving negative reviews after being scammed by clone sites? Learn how to respond and prevent.
- • Negative reviews mentioning issues you can't explain
- • Complaints about orders you have no record of
My Analytics Look Wrong
Bot traffic is silently corrupting your Shopify analytics, leading to bad marketing decisions and wasted ad spend. Here's how to identify and filter it out.
- • Unusual traffic spikes with no sales
- • Very high bounce rates
Customers Don't Trust My Store
Shoppers are leaving your store without buying because they don't trust it. Add visible security signals and trust indicators to convert skeptical visitors.
- • High bounce rate on product pages
- • Cart abandonment at checkout
Competitors Are Stealing My Content
Finding your product images and descriptions on competitor sites? Learn how to protect your content from theft.
- • Your product images appearing on competitor sites
- • Finding your descriptions elsewhere word-for-word
My Images Are Appearing Everywhere
Your product photos are showing up on competitor sites and fake marketplaces. Protect your photography investment and take action against image theft.
- • Your photos on competitor websites
- • Images on marketplace listings
People Are Abusing My Promotions
Fraudsters and repeat abusers are draining your promotional budget by exploiting discount codes and new-customer offers. Stop the bleeding.
- • Discount codes spreading beyond intended audience
- • Same person using new customer offers repeatedly
VPN Users Are Causing Problems
Experiencing fraud, promotional abuse, or policy violations from VPN traffic? Learn when and how to block VPN users.
- • High fraud rate from VPN connections
- • Promotional codes being abused
Not Sure What's Wrong?
If you're experiencing unusual behavior but aren't sure what's causing it, install SecurEcommerce. Our dashboard will analyze your store and identify any security issues automatically.
Scan My StoreLet Us Fix It For You
Stop troubleshooting on your own. SecurEcommerce automatically detects and prevents security problems so you can focus on your business.